The benefits of flexible work models for both workers and businesses are well established. Ranging from improved work-life balance to uplifts in productivity, the model is here to stay. These work models mean leaders have had to adapt to managing distributed and remote teams, often across different regions, countries, and continents. A lot of rides on getting this right, with company culture and success at risk if people and managers can’t find ways of connecting when not physically in the same space. 

At the same time, both HR and business leaders are still expected to effectively monitor and measure work output from employees who are working remotely. In turn, it has given rise to the use of worker surveillance technology that can do anything from log keystrokes, take screenshots, record mouse movements, activate webcams and microphones, or periodically snap pictures without employees knowing. A specific technology called “bossware” is also often used, which is software that allows supervisors to automatically monitor the productivity of their employees. They face unique challenges in being able to gather the data they need while still respecting people’s privacy.

A recent survey of 2,000 UK employers, commissioned by HCM provider, HiBob, and a UK professional body for HR and people development – CIPD (Chartered Institute of Personnel and Development) indicated the three least accepted measures for monitoring staff relate to taking screenshots and randomly recording web activities. Most were uncomfortable with the idea of arbitrarily collecting more information than was needed to assess their employees’ performance or well-being. Many also found this to be invasive. Interestingly, the use of these less popular practices is more widespread in the US.

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