Lakeside Software’s research on the digital employee experience indicates that digital, employees are losing roughly one hour (54 minutes) of work time each week due to tech disruptions. In some industries, this was even as high as 90 minutes of work time per week.

The implications of these numbers are quite serious for workplace productivity and overall HR concerns. This loss of productivity due to preventable issues (such as downtime associated with device and software refreshes) can cost enterprise organizations millions of dollars in lost productivity each year, not to mention the loss of valuable employees—a company’s greatest asset.

 Digital Employee Experience (DEX) as a Key Business Strategy for Retention

Poor retention rates have a bigger impact than many realize. Being short-staffed leads to inefficiency and reduced quality, costing your business money and impacting your reputation. And the hiring process is often lengthy—taking an already stretched-thin team away from their core functions to help vet, train, and onboard new candidates.

HR leaders can help organizations thrive financially and reputationally, by using DEX to measure the quality of employees’ interactions with technology. Having your finger on the pulse of your tech stack and how it is affecting your staff—positively or negatively—will help you identify employee satisfaction and retention risks that tie to serious business outcomes. A good DEX platform and software are a fundamental part of gauging this metric and your growth, retention, and productivity.

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