Passenger Service System Market

The global passenger service system market is witnessing steadily rising revenues. Huge technological advances attribute to the market growth, bringing about PSS solutions and services. PSS enhances travel sellers' retailing capabilities and enables them to provide a more personalized experience for travelers, creating more growth opportunities for airlines.

Additional factors bolstering the market growth include rising pressure among airline companies to increase customer satisfaction and brand loyalty while minimizing operational costs by assisting agents through enhanced automation. With the increasing demand for transportation systems such as airline reservation solutions, the market is projected to perceive exponential traction in the next couple of years. 

In this regard, Market Research Future (MRFR) asserts that the global passenger service system market is poised to register an impressive CAGR during the assessment period (2017 – 2023). MRFR also states that the industry can overcome COVID 19 effects in no time, provided industry players incorporate effective strategies. Implementation of advanced technologies and services offerings could re-establish these businesses.

Over the last decade, the PSS market has grown dramatically. However, the onset of the COVID-19 pandemic severely hit the passenger service system industry, bringing it to a standstill for more than three months. Most countries imposed social distancing in place with severe travel restrictions, causing significant revenue losses to travel and tourism industries worldwide.

Resultantly, the passenger service system market witnessed huge revenue losses and a decline in total market valuation in 2020. However, the passenger service system market is expected to rebound sooner than later, regaining its previous momentum.  

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Passenger Service System (PSS) Market – Segmentations

The passenger service system market analysis is segmented into services, deployment, solutions, and regions. The service segment is sub-segmented into airline reservation systems, departure control systems, airline inventory systems, internet booking systems, customer care systems, loyalty systems, ancillary services, airport management consulting, and others.

 The deployment segment is sub-segmented into on-cloud and on-premise. The solution segment is sub-segmented into loyalty management, inventory management, reservation management, and others.

Global PSS Market – Geographical Analysis

North America dominates the global passenger service system market. The largest market share attributes to the huge demand for PSS systems covering various functions, including flight scheduling, ticket reservation, loyalty program, departure control, and e-commerce. Besides, the rising uptake of mobile booking technology and travel apps drives the region's passenger service system market share.

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Global Passenger Service System Market - Competitive Analysis

Fiercely competitive, the passenger service system market appears fragmented, with several large and small forming a competitive landscape. These players adopt strategic approaches such as mergers & acquisitions, collaboration, expansion, and new product/technology launches to gain a substantial market share. 

Major Players 

Players active in the global passenger service system market are Radixx International, Inc. (US), Sirena-Travel JSCS (Russia), Bravo Passenger Solutions Pte Ltd.( Singapore), Intelisys Aviation Systems Inc.(Canada), Unisys Corp. (US),  Travelport Worldwide Ltd.(UK), Hexaware Technologies Ltd. (India), SITA NV (Geneva), IBS Information Systems Associates FZE (UAE), Travel Technology Interactive (France), Amadeus IT Group SA (Spain), and KIU System Solutions (Argentina), among others.