SAP support refers to the services and assistance provided to users of SAP software to ensure the smooth operation, maintenance, and troubleshooting of SAP systems. SAP support aims to help organizations maximize the value and efficiency of their SAP implementations and address any issues or challenges that may arise.

Here are some key aspects of SAP support:

1. Functional Support: SAP functional support involves addressing user queries, providing guidance on system functionalities, assisting with configuration and customization, and helping users effectively utilize SAP modules such as Finance (FI), Human Capital Management (HCM), Sales and Distribution (SD), and more.

2. Technical Support: SAP technical support focuses on the technical aspects of the SAP system, including infrastructure, performance optimization, system administration, security, and integration with other systems. It involves troubleshooting technical issues, applying patches and updates, and ensuring the overall stability and performance of the SAP environment.

3. Incident Resolution: SAP support teams handle and resolve incidents reported by users. This includes investigating system errors, analyzing log files, identifying root causes, and implementing solutions or workarounds to address the issues. Incident management processes may vary depending on the severity and impact of the problem.

4. System Maintenance: SAP support includes ongoing system maintenance activities such as applying software patches, updates, and service packs to keep the SAP system up-to-date and secure. Regular system maintenance helps address vulnerabilities, improve system performance, and incorporate new features or enhancements.

5. Upgrades and Migrations: SAP Support teams may also assist with system upgrades and migrations to newer versions or help organizations transition to different SAP solutions. This involves planning, executing, and validating the upgrade or migration process while minimizing disruption to business operations.

6. Knowledge Transfer and Training: SAP support often includes knowledge transfer activities to empower users with the skills and knowledge needed to effectively utilize the SAP system. This may involve training sessions, documentation, user guides, and knowledge-sharing forums.

SAP support can be provided by internal IT teams within an organization, SAP partners or consultants, or through SAP's official support services, such as SAP Enterprise Support or SAP Product Support. The level of support and the specific services offered may vary based on the support agreement or contract in place.

Overall, SAP support plays a critical role in ensuring the optimal performance, reliability, and user satisfaction of SAP systems within organizations.