Frequently Asked Questions:
- Do I have to register to buy from SolidApollo.com?
- Is your site safe to buy from?
- Do you offer Warranty on your products?
- How do I buy from your store?
- How much is the cost for shipping?
- What happens after I place my order?
- Can I cancel my order?
- What should I do if the goods received are damaged?
- Are delivery dates guaranteed?
- Can I specify a future delivery date?
- Where will you ship your products?
- How long would it take to receive my items after placing an order?
- When will my order be shipped?
- What payment methods do you accept?
- What will happen if I give an incorrect shipping address?
- I haven't received any information about my order status.
- How do I exchange items?
About LED Lighting
- What is an LED?
- What color of light can LED emit?
- What are the advantages of LEDs compared to conventional incandescent lights?
- Could you give more detailed explanations about these LED advantages?
- We have seen so many advantages LEDs have over incandescent light and fluorescent bulbs, are there any disadvantages LEDs exhibit compared to incandescent or fluorescent bulbs?
- Why are some colors of LEDs more expensive than LEDs of other colors?
- Why add Amber to RGB?
- How does the LED refresh rate affect how LEDs look in video?
- About DMX Addresses and Device Channel Assignments
Read more: How to Change Your Swimming Pool Light
Answers:
-
Do I have to register to buy from SolidApollo.com?
Answer: No, you can directly check out without having to register. -
Is your site safe to buy from?
Answer: Absolutely YES! We have 128 Bit encryption, which encrypts all the information between you and our site or our payment gateway system. You can find information about our payment system here. -
Do you offer Warranty on your products?
Answer: We fully support the products we manufacture or distribute. Many of our products come with a 3-year warranty. Please see conditions here. -
How do I buy from your store?
Answer: It's simple! On the left part of our webpage, you will find a "Category" menu that allows you to select the products you want to buy. Once you've found the product you want to buy, click on the orange button that says "Add to Cart". You can then choose to check out or continue shopping. During the check-out process, fill in your contact details, shipping, and payment methods, and you're done. If you need assistance with the buying process, feel free to give us a call. -
How much is the cost for shipping?
Answer: USPS shipping is $5.80 for 2 pounds. You can also choose other shipment methods with speedier delivery or different prices. All shipping prices are calculated in real-time with shippers. Worldwide Express (UPS/FedEx) starts at $17.50. Please provide your phone number, as international shipments require it. -
What happens after I place my order?
Answer: Our ordering system immediately emails you a copy of your latest order. You will also receive another email from us within 1-3 business days to inform you of the status of your order. If you choose to pay by wire or money order, you won't receive an update until we receive your payment. Please make sure to check your correct email account for order updates. -
Can I cancel my order?
Answer: Customer satisfaction is important to us. If your order has not yet been shipped, we can cancel it for you. However, we cannot process a cancellation once your order has been shipped. -
What should I do if the goods received are damaged?
Answer: All products are carefully wrapped to ensure safe delivery. In case of damage during shipment, please file your damage claims with the delivering carrier immediately and notify us within 72 hours of receiving the damaged merchandise. We cannot accept responsibility for damaged goods that have been reported to us after 72 hours. -
Are delivery dates guaranteed?
Answer: We cannot guarantee delivery dates for circumstances beyond our control, such as unsuccessful delivery attempts, carrier weather delays, or incorrect addresses. -
Can I specify a future delivery date?
Answer: Yes, you can specify a future delivery date. Please include a comment in your order confirmation. -
Where will you ship your products?
Answer: Right now, we ship to all over the world. -
How long would it take to receive my items after placing an order?
Answer: The total time required will include order processing time plus shipping time. A rough estimate for delivering to any major city in the USA and Canada is as follows:- Stock Orders with Air Parcel Shipment (USPS): ~ 5 to 7 working days
- Stock Orders with Express Shipment: ~1 to 5 working days
- Alteration or Custom-made Orders with Air Parcel Shipment (USPS): ~ 14 to 19 working days
- Alteration or Custom-made Orders with Express Shipment: ~ 8 to 13 working days
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When will my order be shipped?
Answer: All stock merchandise will be dispatched for shipment within 1-2 working days of receiving the order. Please allow an additional 1-5 working days for custom-made or alteration services. You will be notified via email of any back orders or delays in shipping your order. We also offer Worldwide Express service, which takes up to 3-6 working days for delivery. -
What payment methods do you accept?
Answer: Our website accepts most forms of payment. We accept all major credit cards (Secure Check Out is done with Authorize.net), Money Orders, and Wire Transfers. -
What will happen if I give an incorrect shipping address?
Answer: PLEASE be certain of your address before ordering! If you supply an incorrect address, your product may not reach its destination in time for the important occasion. If a package is returned to us due to an address problem, we will reship the package to you or a corrected recipient address. You will be charged for the additional shipping fees. -
I haven't received any information about my order status.
Answer: You should have received an acknowledgment approximating the status of your order in about 1-5 business days after placing your order. This message will inform you whether your package has been dispatched or provide available options in the rare event that your order cannot be processed. Please ensure that you are using the correct email account to view our acknowledgment email, which is directed to the same email address you specified when filling out our online order form. -
How do I exchange items?
Answer: The best way to arrange for an exchange is to contact our staff, who will provide you with the correct instructions for your particular order. Every exchange scenario can be different, and there may be times when we can help you avoid unnecessary costs of sending your items back to us.
Read more: How to Install LED Light Strips
Frequently Asked Questions about LED Lights:
-
What is an LED?
Answer: An LED (light-emitting diode) is a semiconductor device that emits visible light when electrical current passes through it. It is a special kind of diode. -
What color of light can LED emit?
Answer: Most LEDs are monochromatic, emitting light of a specific wavelength. Different semiconductor materials used in LEDs emit lights in different wavelengths. LED light wavelengths range from 400 nanometers (blue) to 800 nanometers (red). The most demanded colors are white, warm white, red, orange, yellow, green, and blue. -
What are the advantages of LEDs compared to conventional incandescent lights?
Answer: LEDs have several advantages over traditional incandescent light bulbs, including:- Low power consumption
- Energy saving
- Long-lasting
- Cold lighting
- Small size and weight
- Fast switch times
- Simple to use
-
Could you give more detailed explanations about these LED advantages?
Answer: Currently available LEDs are more energy-efficient than incandescent bulbs. The power consumption of popular LEDs ranges from 30mW to 2000 mW. LEDs have a long working life of 50,000 - 100,000 hours compared to 1,000 hours for incandescent bulbs. LEDs emit a small amount of heat and are safer than incandescent bulbs. LEDs can be powered by AC or DC voltage and have a simpler driving circuit than fluorescent bulbs. -
We have seen so many advantages LEDs have over incandescent light and fluorescent bulbs, are there any disadvantages LEDs exhibit compared to incandescent or fluorescent bulbs?
Answer: Yes, the most significant disadvantage is the limited light output of LEDs compared to incandescent or fluorescent bulbs. Currently available LEDs emit a limited amount of light within a relatively small angle range. Another disadvantage is the higher price of LEDs compared to incandescent bulbs. Customers may hesitate to buy LED products due to higher upfront costs, despite the long-term cost savings. -
Why are some colors of LEDs more expensive than LEDs of other colors?
Answer: Different semiconductor materials are used for different color LEDs, and some materials are more expensive than others. Manufacturing costs also vary. For example, white LEDs are typically more expensive because they are made by combining red, green, and blue LEDs. -
Why add Amber to RGB?
Answer: Adding Amber to the RGB color spectrum allows for more accurate control over the Red and Green spectrum. By adjusting the amount of Red in the RGB color space and adding Amber, a finer mix of colors can be achieved. Amber can also be subtracted from the RGB space, allowing for precise control over color mixing. -
How does the LED refresh rate affect how LEDs look in video?
Answer: Powering LEDs with a refresh rate below 240Hz can cause phase distortion or flickering when the light source is in the camera's field of view. Our ProAV-8 controller accepts refresh rates up to 800Hz, and our Waterproof 4 Channel DMX to RGBW Controller accepts rates up to 1500Hz, ensuring no image flickering. This makes them perfect for studio accent lighting or stage lighting where video is being broadcasted or recorded. A low refresh rate can also cause a shutter effect when an LED is physically in motion. -
About DMX Addresses and Device Channel Assignments
Answer: DMX addresses must be unique unless devices are linked. Each device also has assigned control channels, which depend on the device's capabilities. Control channels are allocated after the device address has been assigned. For example, a DMX to RGBA controller in 4-Channel Mode might use the first four available channels - 1 to 4, with a DMX address of 001. The next controller in 3 Channel Mode would have a DMX address of 005 and channel assignments of 5, 6, and 7 for RGB. This ensures that the DMX software or hardware-based signal controller knows which channel is assigned to a particular fixture(s).