Contaque is a leading Telecom Products and Software Solutions Company catering to the ITES, Retail, Hospitality, Healthcare, EdTech, E-commerce,FMCS, BFSI industries and many more worldwide. We were the first to introduce a comprehensive VOIP Contact Center Solution many years ago & have established ourselves as a leader in the “Customer Interactions Solutions” market today.
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- How Rich Communication Services Are Changing Retail Promotions
Rich Communication Services, or RCS, is the next evolution of mobile messaging. Unlike traditional SMS, RCS enables businesses to send interactive, media-rich messages directly to their customers.
https://medium.com/@contaque.wbi/how-rich-communication-services-are-changing-retail-promotions-e9b2c8bcf83cHow Rich Communication Services Are Changing Retail Promotions Rich Communication Services, or RCS, is the next evolution of mobile messaging. Unlike traditional SMS, RCS enables businesses to send interactive, media-rich messages directly to their customers. https://medium.com/@contaque.wbi/how-rich-communication-services-are-changing-retail-promotions-e9b2c8bcf83c0 Comments 0 Shares - How AI Voice Bots Help BPOs with Query Handling and Reducing Agent Workload
AI voice bots not only address efficiency and scalability challenges but also redefine how BPOs manage query handling and optimize agent workload. By leveraging conversational AI, businesses can offer round-the-clock support, instant responses, and multilingual capabilities, significantly enhancing the customer experience (CX).
https://contaque-communicationempowered.blogspot.com/2025/07/how-ai-voice-bots-help-bpos-with-query.htmlHow AI Voice Bots Help BPOs with Query Handling and Reducing Agent Workload AI voice bots not only address efficiency and scalability challenges but also redefine how BPOs manage query handling and optimize agent workload. By leveraging conversational AI, businesses can offer round-the-clock support, instant responses, and multilingual capabilities, significantly enhancing the customer experience (CX). https://contaque-communicationempowered.blogspot.com/2025/07/how-ai-voice-bots-help-bpos-with-query.html0 Comments 0 Shares - Call Center Solution Provider
Contaque is a comprehensive Call Center Solution Provider, offering a range of services to enhance customer communication and support. From cloud-based systems to on-premise setups, Contaque's solutions include features like IVR, predictive dialing, CRM integration, and real-time analytics. These tools enable businesses to manage high volumes of customer interactions efficiently, improving service quality and operational performance.
https://contaque.com/Call Center Solution Provider Contaque is a comprehensive Call Center Solution Provider, offering a range of services to enhance customer communication and support. From cloud-based systems to on-premise setups, Contaque's solutions include features like IVR, predictive dialing, CRM integration, and real-time analytics. These tools enable businesses to manage high volumes of customer interactions efficiently, improving service quality and operational performance. https://contaque.com/0 Comments 0 Shares
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