In today’s fast-moving customer support environment, efficiency, speed, and personalization are no longer optional — they’re expected. As one of the most widely used customer support platforms, Zendesk offers businesses a powerful foundation for managing customer inquiries. But when paired with a high-performance AI chatbot, Zendesk’s capabilities can expand...

Customer support teams today are expected to do more with less. Instant replies, round-the-clock service, and personalized assistance are no longer “nice to have” — they are essential. While Zendesk is one of the most trusted platforms for managing customer service, it still needs one thing to reach its full potential: real-time automation. This is where GetMacha comes in...