Understanding Contact Centers: Definition, Types, and Common Use Cases Contact centers are centralized offices used to manage customer communications across various channels, including phone, email, chat, and social media. Types include inbound, outbound, and blended contact centers. Common use cases encompass customer support, sales, telemarketing, and technical assistance, aiming to enhance customer experience and operational efficiency. For More Info Visit: https://usafulnews.com/contact-centers-definition-types-and-common-use-cases/