AI-Powered Predictive Analytics for Reducing Call Abandonment Rates with Dataplatr
High call abandonment rates are a big problem for contact centers, resulting in lost revenue, unhappy customers and operational inefficiencies. Customers hang up due to long wait times, bad call routing and lack of proactive support leaving businesses with unresolved issues and lower scores. Dataplatr’s contact center speech analytics takes a proactive approach using AI powered predictive...
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